Using SunSPOT Solar Calculator

Help using SunSPOT

SunSPOT FAQs

Read all our frequently asked questions about using SunSPOT here

 SunSPOT Blog

How to get your meter data

What is smart meter data?

Smart meters and interval meters record your electricity usage at regular intervals (usually either 5, 15 or 30 minutes), creating what's called interval meter data. This gives a much more detailed picture of your energy use than standard billing data. Smart meters can be read remotely, while interval meters still require someone to come and manually download the interval meter data before sending it to your distribution network service provider (DNSP).

Smart or interval meter data provides the most accurate record of your electricity usage, so uploading this to SunSPOT will give you the most accurate estimates possible.

⚠️ To upload your meter data to SunSPOT, this data is required as a CSV file in a specific format called NEM12 format.

Do I have a smart meter?

If any of the following are true for your property, it’s likely that you have a smart or interval meter:

✔️ You had solar installed in the past 3 years

✔️ You are billed different rates for different times/days (this is ‘time of use’ or TOU billing)

✔️ Your property is new (built after 2017)

✔️ Your property is located in Victoria

If someone comes to read your meter in person, you probably don’t have a smart meter. However, you may still have an interval meter: if you have time of use billing (or if that’s an option that you can access from your retailer), then it’s likely that you have an interval meter.

How do I get my smart meter data?

The best way to ensure that you can upload your data to SunSPOT is to request it from your distribution network service provider (DNSP), who must by law provide it to you as a CSV in the required NEM12 format.

💡 Your DNSP is the company that owns the poles and wires in your area, and is different to your retailer (the company that sends your bills).

Steps to request your data

  1. Find your DNSP by either:

    • Checking your electricity bill under "Faults and Emergencies",

    • Clicking on the tool tip in the SunSPOT onboarding step when you select “Upload my smart meter data”, or

    • Searching the Australian Energy Regulator’s Who is your distributor? page

  2. Make the request:

    • Check out the table below to find where to request data from your DNSP (via the DNSP's website, online form, or by calling)

    • Follow the SunSPOT meter data guidelines to make sure that the data you request will meet SunSPOT’s upload requirements and help you get the most accurate estimate possible

    • ⚠️ Make sure you ask for detailed interval data in NEM12 format, not the summary data

  3. Be ready to provide:

    • Your NMI (National Metering Identifier) number, found on your electricity bill

    • The dates for which you’d like to request meter data (start and end date)

      • Note: you must have been the account holder for the property for the whole time between the start and end date you give.

    • If you are requesting meter data on behalf of the account holder, you will also be required to provide proof of authorisation to do so.


Once you’ve submitted your request, your DNSP must endeavour to provide the data as a CSV file in NEM12 format within 10 business days per requirements under the National Electricity Rules (NER).

SunSPOT meter data requirements

To ensure that SunSPOT can accept and process your meter data correctly, please follow these guidelines when requesting data.

⚠️ Currently, SunSPOT’s calculations do not account for any existing batteries installed on the property. Any estimates calculated with meter data that includes a battery will not be accurate.

Required

  • Data uploaded as a CSV file in NEM12 format

  • At least one month of data recorded between January 1st 2023 and June 1st 2025 is included in the file

  • If you have recently installed a new solar system:

    • Only include data from the date your solar system was installed onwards.

Recommended

  • 12 months or more of continuous data

  • The more recent data the better

  • Data only includes mostly periods of time during which you were occupying the property

  • If you have made any big changes to the property that might change how you use electricity (for example, buying an EV, switching from a gas stove to induction, adding a pool):

    • Request data that starts after the date when this change was made. This ensures your estimates are accurate to your current property state

SunSPOT can’t accept:

  • Data downloaded from your electricity retailer’s customer portal

  • Any data not in NEM12 format

  • Any data in a file format that is not a CSV file

Where to request your NEM12 data

⚠️ Remember to check that your data request follows SunSPOT’s meter data requirements before submitting.

StateDNSP or service providerData request method
ACTEvoEnergyOnline meter data request form
ACTEssential EnergyOnline meter data request form
NSWEndeavour EnergyOnline meter data request form
NSWEssential EnergyOnline meter data request form
NSWAusgridOnline meter data request form
NTPowerWaterEmail customerservice@powerwater.com.au or call 1800 245 092
QLDEnergexOnline meter data request form
QLDErgonOnline meter data request form
QLDEssential EnergyOnline meter data request form
SASA Power NetworksCustomer portal
TASAuroraContact us online form or call 1300 132 003
VICAusnetOnline meter data request form
VICCitipowerCustomer portal or call 1300 301 101
VICJemenaCustomer portal or call 1300 131 871
VICPowerCorOnline enquiry form, customer portal or call 13 22 06
VICUnited EnergyEmail customerinforequest@ue.com.au, Customer portal or fill out this form
WAWestern PowerContact us or call 13 10 87
WAHorizon PowerEmail enquiries@horizonpower-reply.com.au or call 13 23 51

Understanding your bill 

How to find your electricity usage and electricity plan charges on your bill.

To get more accurate results from SunSPOT you can input information from your electricity bill by clicking on the sections at the top of the Estimates page titled Energy usage and Electricity plan. 

We’ve pinpointed the key bits of information on three sample energy bills to help you find them on your bills.

Electricity tariffs are the rates you are charged for electricity used, usually in cents per kilowatt hour (c/kWh).


Finding your Energy usage information

Finding your Electricity plan information

Example bill A
Single rate tariff/Energy Australia

Example bill B
Time of use (TOU) tariff/Origin Energy

Example bill C
Solar feed-in tariff (FiT) and peak demand tariff/Energy Locals

Will you be using Premium SunSPOT for your home or property?

If 3D (LiDAR) data is available for your area and your Council has a subscription to Premium SunSPOT, you will see coloured dots when mapping solar panels to your roof which show how much sunshine it receives over a year.  Premium SunSPOT offers the most accurate results!

If your area isn't covered, you can email your Council to suggest they consider subscribing to the Premium version of SunSPOT.

You can email your council using the button below to request they subscribe to Premium SunSPOT.

This map indicates where SunSPOT Premium is available. Some properties within the areas shown may not have access to SunSPOT Premium, as we filter for properties under 10 acres. This information is based on the data available at the time of mapping for SunSPOT.

Searchable List of Councils

Search List of Mapped Councils

 How to get the most accurate version of SunSPOT

If you see dots over the roof of your building in the image, showing the best place for solar panel placement, your area has been mapped. This means you won’t be asked to estimate the tilt or orientation of your roof, or the amount of shading. Great!

If, when using SunSPOT, you are being asked to estimate the amount of shading, and answer questions about your roof, and there are no dots overlayed on the map image, then you can follow the link below to send an email to your council to request that they look into a subscription to SunSPOT. We can follow up with the council and explain further.

 Find your Council’s email address, and add your suburb and name to the email, or write your own.